Customer Service Leader

** Please READ the full job description **

We are a fast growing physical e-commerce business and looking for a long term quick minded leader role.

Task required

1. Managing customer service/ client inbound inquiries (99% email support, 1% phone support)
2. Must be able to handle multi-spec data products. (different color, different package quantity, different size variations)
3. Data sync and entry.
4. Trouble-shoot problems and issues while being attentive to customer details.
5. Customer invoicing and shipment creation.
6. Following, documenting and creating new customer response processes.

We are interested in responsible, dedicated and self motivated candidates that will go the extra step to solve any problems or issues that may ---------- ndidates should also show a consistency in work and task organization.

**Competitive Pay / 5 day work week / PH time zone work / PH public holidays off / Room for advancement + Performance bonus**

Required Qualifications

Fluent English
University Graduate
Willing to learn
Hungry for company growth
Logical thinker
Must be internet savvy and know how to google for answers when needed
Able to work independently
Good stable internet connection
Excel, spreadsheets, word etc.

DO NOT APPLY IF

1. You like to ask questions about everything, including questions that can be figured out by searching or logical thinking.
2. You are unable to follow specific instructions even when instructions were clear.
3. You cannot maintain consistency when working independent including work hours or work processes.
4. Your internet connection at your location is patchy and inconsistent.
5. You are unable to reply messages within 10 mins during working hours.
6. You are an un-organized person - Need your colleagues to follow up with all your work with reminders.

**Please type "LEADER" at the top of your cover letter - otherwise your application will be immediately rejected**