Customer Success Manager

Fulfillment Bridge is a global e-commerce AI powered logistics platform that allows to bridge online sellers to the B2B and B2C clients.

Fulfillment Bridge allows online seller to locate their stock close to their client through its global warehousing network with 21 warehouses in 16 countries covering the United States, United Kingdom, Spain, France, Italy, Germany, Czech Republic, Poland, Saudi Arabia, Egypt, Morocco, China, Hong Kong, Australia, Indonesia and ---------- addition to the e-commerce fulfillment services that include, order fulfillment, discounted shipping rates, global return management ... Fulfillment bridge also offers freight forwarding and custom brokerage services.

All this powered by a cutting edge cloud based software that allows online sellers to integrate their online stores or marketplaces, automate the order fulfillment workflow and monitor ---------- order to ensure global coverage for our growing client base, we are aiming to set up a global team of Customer Success Manager.

The main duties of the CSM would cover:

Client on-boarding and support

• Manage a portfolio of Global clients and ensure their satisfaction.

• Treat in timely manner customer’s requests

• Assist sales and pre-sales with the client onboarding process

• Interact with the development team and act as project manager to escalate critical issue

• Act as the main point of contact during the platform implementation and client training.

• Contribute to the wiki page by documenting issues and solution related to your position



Operations

• ensure a timely fulfillment for client orders against the different fulfillment centers and follow up with warehouses, shipping providers and freight forwarders.

• track and maintain logistic providers KPIs, follow up on enhancement requests to improve the logistic services

• Provide periodic reports on the logistic activity

• Report and track client account issue and own their resolution of the in timely manner


Required skills:

• highly organized person with ability to operate under time constraint

• Problem solving ability and good analytical skills.

• E-Commerce knowledge is required with previous exposure using fulfillment or logistics software is desirable

• Good understanding of the supply chain management: Inventory management, incoterms and multi-modal transportation is a major plus.

• Good written/verbal English . A Second language will be a major plus