At Home Customer Service Representative (Night Shift)

URGENT HIRING!

Good Day!

WE ARE LOOKING FOR At Home Customer Service Representative SEASONAL EMPLOYEES (6-12 MONTHS)

We are looking for a full time, Customer Service member to work with our growing company.
Working 8 hours per day for 5 days in a week.

The key task and responsibilities includes:
• Assists customers about their orders and correcting post sales problems.
• Ensures timely processing of customer orders and helps resolves customer
disputes.
• Ensures customer service emails and calls are answered and done in a timely, efficient and knowledgeable manner
• Identifies system and workflow improvements to enhance efficiency
• Resolves customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Maintains financial accounts by processing customer adjustments
• Contributes to team effort by accomplishing related results as needed
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
* You will be cross trained to other administrative tasks.

Target Pay:
Training Rate: 1.5
After training Rate: 2
Workload: Seasonal Hire (most likely 40hrs/week)
Schedule: Night Shift

Required:
- Headset with Microphone
-Webcam
- Stable Internet Connection
Download: 3mbps
Upload: 0.75 mbps
(Link and screenshot from speedtest.net required before the interview)
- MS Excel or Equivalent
- Skype ID

Minimum computer requirements
• Quad core processor
• 2gb RAM
• Windows 7 or latest

Skills and Qualities:
- Clear English Speaking Ability
- Professional Telephone Communication
- Data Entry
- Critical Thinking
- Judgment and Decision-Making
- Detail Oriented
- Basic/Advance MS office skill (excel)
- Basic Technical Skill is an advantage
- Basic Amazon Seller Central knowledge is a plus

If this is you and you fit the requirements please send me your application (LINK OF YOUR RESUME, SPEED TEST RESULT AND COMPUTER SPECS) with the word "I LIKE CUSTOMER SERVICE" at the top so I know you read the full description. Applicants that do not put this at the beginning of their cover letter will not be considered. The ability to follow directions are important to this ---------- nned responses will be declined as well.