Inside Sales Agent (ISA)

Inside Sales Agent Position for the Loft Real Estate Team


Job Description

The Inside Sales Agent (ISA) prospects for new clients, cultivates existing leads, sets up appointments between clients and agents, and manages Brivity, our client relationship management database. Calls are made daily to contact new leads, follow up with existing leads, monitor the website’s online chat, work with getting potential clients pre-qualified, and scheduling meetings with the appropriate agents. This position is Sunday - Thursday from 11 pm - 7 am. These hours are so the agent can speak to clients who live in the USA. Hours are subject to change and applicant must be open and flexible. Must have excellent English speaking and writing skills.


Job Responsibilities

2-3 hours daily calling leads

3-4 hours daily following up with leads (utilizing Brivity for email, text, drips, etc)

1-2 hours weekly briefing with agents

1-2 hours weekly briefing with lending partners

1-2 hours weekly of practicing/reviewing call scripts

Overlapping 35 hours a week monitoring the ---------- online chat

Overall, the ISA should expect to work at least 40 hours a week


Benefits to the Team

One point of entry for leads coming in reduces the chances of a “lead getting lost”

Other agents have their time freed up to focus on clients who are ready to buy and/or sell, increasing their productivity

Creates a specialist with a unique skill set to maximize the effectiveness of tools available via Brivity or like-type lead generators