Customer Support

Are you a dedicated customer support rep with strong communication skills? Join our family size virtual team by applying today!

Why working with us?

- Weekly Pay
- 100% Remote, working from home with minimum supervising
- Awesome weekly commission and years bonus
- Stable, and Long term job relationship.
- Opportunity to grow your skill sets and take more responsibility.
- Mentoring and Coaching Opportunities.
- Friendly & Positive Working Environment (Family Business Environment)
- Win-Win Relationship with Employer (You grow and we pay you more!)


Requirement:

*** Excellent communication skills and sympathy are required ***
- High-Speed Internet
- Distraction-FREE Area for Phone Support
- North American Accent and Familiar with US culture is a big plus. (Easy to build a relationship with our customers)


Responsibilities:

- Interact with customers on behalf of the organization either by email, phone, or chat- the face of the company.
- Strong communication skills to clearly and accurately respond to customer inquiries and concerns through service tickets.
- Record details of customer contacts and actions are taken
- Refer issues to department managers for specific actions to be taken
- Monitor progress and follow-ups to each department for speedy resolution
- Maintain constant communication with the customers until issue resolution
- Handle complaints and escalations to the manager
- Maintains positive relationships with the customers and co-workers
- Documents updates in the customer support process for future reference
- Continuously look for improvements in the customer support process

How to apply?

*** Please send us a 1-2 min video introduction to ---------- the video, you can briefly discuss your career goal, experiences, why you think you are the best candidate for this position, and the problems you had in the last job and what actions you took to solve them ***

*** Only candidate with video introduction will be qualified for the first round interview ***