IT Technical Helpdesk

Looking for a IT Technical Helpdesk Specialist to join our team.

We are currently expanding our team. The ideal candidate will have 1-3 years of experience supporting customers in IT internally and externally. Monitoring of client websites on our hosting platform and Software on the phone, via email and on the web. We are looking for a like-minded Support Engineer with strong analytical competency and passion for technology.

Joining our Support team, you will be a primary contact for our Service Desk and be able to troubleshoot and diagnose technical issues and offer solutions.

Responsibilities will include, but not limited to:

Supporting IT Infrastructure and Cloud system solutions
Remote assistance & phone support on a service desk
Logging and updating tickets associated with client requests
Monitoring and managing your work load

Desirable

Posses a minimum 1 year of experience with technical and customer support
Experience managing cloud based infrastructure (AWS/Google Cloud/Azure)

We are looking for a candidate who is full of energy, is passionate about technology, loves problem solving and has a positive and fun personality. We work hard but always find time for a laugh, celebrate the wins and love working with other staff who show initiative and find cool solutions and better ways of doing things!