After Hours Coordinator

JOB SUMMARY
The After Hours Coordinator handles client and employee scheduling issues that occur outside of normal office ---------- SENTIAL FUNCTIONS
¥ Receives after-hours (Between 5PM and 8AM Eastern Time) telephone calls taking inquiries and requests for staff from client facilities or messages using good telephone techniques.

¥ Takes initial homecare information per company policy securing all needed information.

¥ Under the direction of the Staffing Coordinator or Operations Manager, schedules after-hours open shifts with appropriate associates, making all follow through calls necessary to produce an effective, smooth flowing schedule.
¥ Forwards after-hours calls of a clinical or emergency nature to the Operations Manager.

¥ Maintains a written log of all telephone communications.

¥ Gives verbal report to the office by at least 8:00 a.m. next business day regarding on-call activities.

¥ Maintains on-call availability and contact with the answering service.

¥ Attends appropriate office meetings.

¥ Performs other duties assigned by the Staffing Coordinator and Operations ---------- N-ESSENTIAL FUNCTIONS
• Assist in other general clerical duties.

• Fill in as an in-office coordinator in emergency ---------- CATION / SKILLS / ABILITIES / AVAILABILITY
• High School graduate or equivalent.

• Basic computer skills and organizational abilities.
• Good telephone skills.

• Knowledge of common medical terminology.

• Experience with scheduling/staffing preferred.
• Interpersonal relations abilities.

• Read, write, speak, and understand English as needed for the job.

• Must be available for work outside of normal office hours.

WORKING ENVIRONMENT
Will work out of their own home when on-call. Occasional office work. Must be available by phone or on pager (with access to a phone) during on-call hours.