Remote Experienced Customer Service Representative

LOCATION: Remote (Philippine applicants only)

Tired of commuting long hours to and from work every day? Have you always thought about working remotely but are worried about the loss of social engagement with your coworkers? How about if you can get the best of both worlds? When you join our team, you get to collaborate and enjoy that sense of belonging and community while working from the comfort of your own home.

Take a look at the website to get more information! ----------

WHO WE ARE

We promise you haven't worked with anyone else like us before! We are Outgive Inc - a Toronto based company started in 2013 specializing in e-commerce & digital marketing. Although our Toronto headquarters only has a team that is 30 strong, we have approximately 70+ remote staff in Manila - the birthplace of our founders - Nicasio and Jerome. Our team comprises of A-players with specialized skills not limited to but including web developers, copywriters, graphic designers, logistics managers, account managers, customer service, SEO experts, video editors, digital marketers, marketplace specialists, ads specialists, etc.

Under Outgive, we have several different brands and businesses! Some include a digital marketing agency, a shipping company, a baby product line, and much more. All of our brands have one thing in common and that’s e-commerce. Our main list of brands include:

• Seller Interactive (Digital Marketing Agency)
• Stallion Express & Shippsy (Shipping & Logistics Company)
• Ashtonbee (Baby product line on Amazon)
• Kitchables (Kitchenware line on Amazon)
• Flux Lashes (Eyelash extensions)
• Neonize (Neon lights)

Our company isn’t just about profits, it’s built around the community. We want you to enjoy doing what you do best, and we give you the autonomy and support to do it in a way that works for everyone—our customers/clients, the company, and you.

Our 4Gs - Grit, Growth, Greatness, and Gratitude - our company values are what drives all of us here to keep growing and learning. We live these 4 core values not just at work, but in our personal lives as well.

WORK HOURS:

Monday to Friday: Must be available to work from 9 am - 6 pm EST, 40 hours a week.

WHO/WHAT WE ARE LOOKING FOR:

We are looking for an excellent customer service representative who will work full-time remotely to support our operation by providing assistance via telephone, email, and live chat to our existing and potential clients.

WHY WORK WITH US? WHAT'S IN IT FOR YOU?

• 100% remote work, no commute!
• Paid Regular Philippines holidays after probation (Total of 12 Regular Holidays in Ph)
• Vacation days after probation
• Open communication
• Fun and empowering working environment
• Career and character growth opportunities

YOUR RESPONSIBILITIES:

• Ensuring all inquiries are responded to in an effective and timely manner while adhering to company policies and standards
• Use and create response templates to respond to emails and provide customer service on live chat
• Prioritize tasks in an effective manner
• Process claims (packages that customers claimed that are lost)

MUST HAVES:

• At least 2 years experience in a customer service/call center position
• Have a patient, compassionate and understanding temperament to provide service to individuals that could be frustrated
• Have a strong internet connection and well-maintained computer equipment
• Have strong verbal and written communication skills in English
• Organizational skills

If you love the customer service field and interacting with new individuals with the comfort of working from home, this may be the position for you! Apply today!


*CANDIDATES WILL ONLY BE CONSIDERED IF APPLIED THROUGH THIS LINK -> ----------