Full Time - Social Media & Community Management Coordinator (work with clients like IBM, Microsoft, HP, Toshiba etc)

The Social Effect is a social media and community management company specializing in positioning, growing and managing LinkedIn Communities (we don’t call the ‘LinkedIn Groups’) for many of the world leading B2B’s and technology companies such as Microsoft, IBM, HP, Toshiba & Citrix.

We have offices in the UK, USA, France and India we are looking to open a support center in the Philippines so want to start by employing full time virtual assistants.

We Are Different: Sure, things like ‘followers’, ‘likes’, ‘comments’, ‘retweets’ and ‘engagement’ etc. play an important part in a company’s social media success, but as a startup social media agency (two years ago), we quickly realized that unless we could prove how these fluffy social media metrics affected our clients' bottom-line we were never going to make fast progress.

So we decided to rip up the social media handbook and develop a social-business-development model that would allow us to easily demonstrate, prove and deliver ROI to our clients.
Two years on and with happy clients like IBM, HP, Salesforce.com & Citrix we know we were right leaving the fluffy social media metrics and lack of clear ROI to our competitors.

With a steady inflow of new clients we are looking for several Social Media Community Management Coordinators to support our Community Managers based in Europe and the USA.
On a day to day basis you will work closely with your Community Manager (Skype/Yammer etc) helping them to build relationships with community members, to deliver interesting content & discussion and helping to drive ROI for our clients.

Here is a list of some of things you will be doing.

•Updating content calendars (putting discussions posted in the community on the calendar, adding weekly comment totals etc.)
•Tracking member engagement (when a members posts a discussion/comment/likes this activity needs to be put into a members tracking report)
•Analyzing members job titles, companies & industries and tagging them in a members database
•Researching key members to locate their twitter, blogs, setting up news alerts etc
•Updating members databases, normalizing data, preparing community reports
•Writing personal welcome messages to new community members
•Helping to answer messages/emails in the inboxes of the Community Managers you support
•Contacting community members with specific requests & messages
•Writing personalized ‘thank you’ messages for members contributions
•Recording on communication with members on community platform
•Adding followers, unfollowing on twitter
•Sending community recruitment/invitation messages to potential members on other communities

What we are looking for:

•Attention to detail (A lot of what you will be doing to looking after the data related to the community, so you will need to easily spot abnormalities in data)
•Highly organized / Systematic (There will be over 25 different tasks to perform at different times/days in a week and a month)
•Your written and spoken English is first rate (you can write with fun, personality as well as in a serious tone)
•Previous research, marketing or social media experience within B2B environment (the communities we run are covering technology and other B2B subjects)

The future:

We envisage that as your skills and experience with us develops you will take on more Community Management roles leading to becoming a Community Manager responsible for your own online communities.

Salary/Bonus. $200.00 per month, plus quarterly bonuses. After six month $350.00 plus quarterly bonuses.
After twelve month $450.00 plus quarterly bonuses