Customer Service VA (1-2 hours per day)

We require a virtual assistant to help deal with daily customer service inquiries for our growing e-commerce brand.

Job responsibilities involve the following:

- Responding to emails from customers who have ordered a product from our online store
- Responding to Facebook messenger for the same
- Reviewing customer's package tracking and order status on the Shopify dashboard.
- Keeping customers happy by resolving disputes whilst keeping the number of refunds issued as low as possible.
- Managing Facebook comments on ads.

You will need the following:

- Fluent written English
- Customer Service Experience
- Experience with the Shopify dashboard
- The ability to solve issues independently and in a timely manner

The following would be preferred:

- Experience in a similar role
- Email marketing experience.

This is a VA role within a new company that is expanding. To begin this role will only include 1-2 hours of work per day. There may be room for expansion as our business grows in roles such as email marketing and web design, should you wish to develop these skills.

For more info message us ----------