Medical Clinic Virtual Assistant

Functional Medicine Clinic Virtual Assistant

Holistic and Integrative Center of Novi (Holistic ICON) is a functional medicine clinic located in Novi, Michigan. Holistic ICON’s mission is to create abundant health in place of chronic disease through detailed lab testing and supporting clients in transitioning to a healthy lifestyle. Holistic ICON operates both in person and virtually and is looking to expand our virtual presence and reach. By creating online programs at various investment levels, we are able to reach a wider community and empower those suffering with chronic illnesses to be able to reverse their disease process, get off medication and live a life of joy and value.

We are looking for an experienced and responsible virtual assistant to join our team. While operating remotely, the virtual assistant will organize and update files, answer calls and emails, connect with new client leads and organize follow ups. The ideal candidate is tech savvy, able to communicate through multiple channels, extremely organized and a team player. Some medical knowledge is preferred but not required.

Duties and Responsibilities:

Maintaining schedules
- Scheduling patients
- Scheduling new leads
- Scheduling meetings
- Maintain Team schedule

Coordinating of lab work
- Ordering lab work
- Adding lab work to charts
- Scheduling patients when lab work is in
- Following up on lab work with patients
- Maintaining records and database to execute this in a timely and cohesive manner

Patient flow
- Answer and direct phone calls
- Answer and direct KLARA (texting) communications
- Adding new patients and leads to various software
- Filling refills
- Answering non-medical patient inquiries
- Filtering messages and following up
- Maintaining and organizing patient follow-up
- Manage filing systems, update records and organize documentation

Social Media
- Follow up daily on social media for queries and posts
- Set up emails
- Active Campaign
- Zoom schedules (sending links for patients)
- Sending Vimeo videos for new leads
- Uploading to Kajabi

Job Requirements
- Proven experience as a Virtual Assistant and desire to be a part of a growing company
- Proficient computer skills including Office, Google Docs and social media
- Well-versed with technology
- Highly organized, ability to prioritize and work efficiently on multiple projects
- Excellent time management skills
-Self-directed and able to work without supervision. Able to reach out when assistance is needed
- Excellent verbal and written communication skills
- Excellent customer service
- Social media and design skills are a plus and may be utilized based on need
- Basic medical knowledge is a plus
- Must be able to work on Eastern time zone
- Monday-Wednesday 9am-5pm EST; Thursdays and Friday are catch-up days and ensuring patient inquiries are met
- Strong internet connection and a good working computer is required.