Customer Support & Content Specialist

Areas of responsibility:

Customer Relations
Project Management
Content Mangement



Background:

Agent Caffeine is a digital growth partnership firm for independent insurance agents. We help agents get more business through websites, SEO, PPC, and social media. Our company consists of a sales team, web team, research, and marketing.


Operations Supports Manager Responsibilities:

Customer Relations
Assisting new customers during the “onboarding process”, be 1st point of contact and “project manager” for each new customer
Having an “onboarding call” and a “review call” with the customer, with subsequent review calls
Speaking with customers regarding support needs and change requests
Quarterly reviews with customers
Web chat on website

Project Management
Understanding customers needs, relaying that to the web team and ensuring high quality
Assisting with project delivery
Content Management
Blog posting and editing (90% of content will be provided for you)
Proofreading & editing of customer social media
Agent Caffeine Newsletter organization

Social Media Management
Blog repurposing
Posting to team member’s social media
Social Media posting & engagement
Social Media group management