Customer Service Representative

Masters Essay, Toronto’s premier academic writing service, is currently seeking a Customer Service Representative (CSR) for a full-time contract role. Successful candidates will enjoy the freedom and flexibility of working from home in this remote position.

Our team consists of a strong group of qualified professionals. Our aim is to support our clients with outstanding quality work while we bring about improvements in their academic knowledge and expertise.

Responsibilities include:

• Ensuring client satisfaction by responding to client emails and phone messages in a timely, professional manner
• Collecting fees, answering inquiries, providing order quotes, and sending orders to the project management department
• Sending completed orders to clients
• Managing documentation related to the sales department (updating the shared company spreadsheet, Google Drive, etc.)

As a remote position, a reliable Internet connection and dedicated home workspace are essential.

Additional qualifications:

• A degree from an accredited university or college (proof of education must be provided upon request).
• Excellent proficiency with written and verbal communication skills in English.
• A keen sense of time management.
• Some sales/customer service experience (at least 1 year).

To apply, please email ---------- with your resume and an introductory letter outlining who you are and why you feel you are the right fit for this position. Qualified candidates will be contacted to proceed to the next stage of the hiring process. If you are not contacted, please note that this means you have not been selected. Unfortunately, due to time restrictions, we are unable to send formal rejections to unsuccessful ---------- te: Applications will only be accepted until September 18. Training starts week of September 28. After training is completed, required hours will be Monday – Friday, 12 PM (noon) – 6 PM (note that this is in EST).