Success Manager

We are looking for someone to provide great service to our clients.

Who:
Someone with a positive attitude and the drive for continuous improvement who is also very friendly and analytical.

What:
Solve 75% of customer service issues on 1st attempt
Maintain Net Promoter Score (NPS) above 60
Communicate with client, vendors, and colleagues via email, chat (including skype, and phone to resolve issues and to process orders.
Respond to all inquiries within 6 hours.
Receive at least 5 5 star reviews every month
Complete 25 hours of continuing education training every year.
Be available to work 9am to 6pm NYC Time (GMT -5) EST


Skills and Experience:

Must Have:
High Proficiency in Computers - must pass our computer skills test with a score of at least 18 out of 20.
Bachelor's Degree or equivalent
2+ years in customer service
Basic Skills test (Math and English) minimum percentile 65% on our test
Clear speech without strong accent
Access to High Speed Internet - Download Speed 20mbs/Upload Speed 4mbs

Nice to have:
High Proficiency in Excel - 80% percentile on our Test
Customer service experience in Fortune 500 company.

How to apply:
Step 1 - Take our test - ----------
Step 2 - Complete our career history form -
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Step 3 - send us sample voice recording and print screen of Internet speed from www.speedtest.net via UpWork Messenger