Helpdesk Specialist (Cebu)

Company Overview

Established in 2013, MyPass Global is a software solutions and services company that has designed a digital workforce management system, created to help companies in highly regulated industries to reduce their risk and cost of operations. An industry first innovation that has enabled the business to receive commercial support and recognition by the Department of Industry, Trade and Science, NERA, and the Australian Technology Awards (Winner – Energy & Resources Category 2019)

At MyPass, we are empowering frontline workers to manage training and competency information within their digital work passport and therefore prevent compliance gaps. Our MyPass app and platform simplify the compliance management process for businesses by making it easy for anyone to effectively manage verified training and competencies from any device. MyPass business partners get reduced risk exposure, a 70% reduction in operating costs, and a strong platform for business growth. We are on track to achieve our vision, which is to become the world’s first global worker credentialing ecosystem. We have top-tier clients that promote us like they are our employees, and who can see the legacy that MyPass can leave for their industry.

We are leading the next wave of compliance tech and have created a new category for workforce compliance technology. We have achieved this by having a bottom-up approach to data management that removes manual keying, where possible pulling that data from the primary source. This approach has been the missing link for ERP software and standalone compliance portals to date.

Over the past 6 years MyPass Global has been successful in attracting over 25,000 workers from 24 countries, securing 185 business partners (including ERGT & IFAP), and over 23 paying customers. We are experiencing 9% growth month on month and are on track to achieve our global growth ambitions, most recently reinforced by our entry into the US market.


About the Role

Position Title: Helpdesk Specialist
Department: Customer Support
This Position Reports To: Engagement Team Lead
Timeline: Immediate Start

To provide excellent support to the business partners and workers regarding MyPass system issues, questions, technical and general concerns. Responsible for maintaining a high level of professionalism with clients and workers working to establish a positive rapport with every chats and emails.

We require someone to support our growing customer support and helpdesk team.
Key tasks will include catering emails and chats within our helpdesk software conforming with MyPass Global’s processes, procedures, productivity, quality and timeframe benchmarks, updating online worker profiles (within our software system) if necessary, and general business administration support.

• Customer Service & Admin Support
Customer Support

Email Support
Tech Support

• Office & Admin
Document snipping & management
Data Entry

• Fluent in English & Spanish

• Marketing & Sales

Email Marketing

• Graphics & Multimedia
Graphics Editing

Key Selection Criteria:
Attention to detail and a methodical, systematic approach to your work (essential)
• Resourceful and excellent problem-solving skills
• Proven customer support experience or experience as a helpdesk specialist or
customer service representative
• Ability to multi-task, prioritise, and manage time effectively
• Great team player and ability to remain professional and courteous with customers
at all times
• Excellent computing skills (including Excel, Word)
• Excellent database administration skills
• Experience with a variety of customised software applications
• Clear and accurate communication (must have reliable, quality internet connection
when WFH.) Our team is temporarily WFH but will return to our office space once
COVID-19 restrictions are lifted.
• Understanding of Construction, Manufacturing, Oil & Gas, Heavy Industry preferred
• Willingness to work Night Shift (9:00pm-6:00am) & to work on weekends
(Saturday/Sunday) is preferred
• Absolute discretion and confidentiality - Ensure confidentiality and privacy is
respected and maintained at all times with respect to MyPass Global, clients, staff,
products and services

You may apply through this link: ----------