Customer Support Assistant

Customer Support Assistant

we are looking for a great Customer support Assistant.

Your role
Contribute to a thriving brand with great customer services and the ability to meet the needs of users/customers who need assistance. Provides sales and customer service support to customers emailing, live chatting or instant messaging the team.

- Prioritise and process customer queries or requests submitted by email or direct message via the app or social media
- Investigate and resolve customer complaints/queries and resolve complaints quickly and patiently, including assistance of - - -customers who may have billing or subscription issues
- Assist users who experience payment issues by providing accurate information and support
- Maintain thorough and accurate customer service records
- Keep confidential records and financial information private and secure
- Learn how to use app and systems to deliver great customer care
- Liaise with technical teams responsible for delivering prompt technical updates
- Work as part of the team to drive positive company sales results
- Help customers register online and process their subscriptions
- Maintain a great customer service experience for all customers and users

you must have done some customer support, or sales role, or handled emails for this customer support role training will be provided.

please respond by filling in this short form below and attach your CV/ Resume if you have one. and explain why you think your fit for this role:-
>> ----------

Important Notice:
All applicants must respond to this job post by filling in this form. >> ----------