Chat Support Specialist

1. Customer service – since chat agents work directly with customers to solve end-user issues and answer questions, it’s essential that they have strong customer service skills
2. Computer literacy – by nature, chat agents perform their day-to-day tasks on a computer. They must be able to easily operate a computer, especially in terms of checking and responding to emails as well as utilizing live chat services and software
3. Problem-solving skills – the ability to solve problems is just as integral to a chat agent’s work as solid communication skills. When presented with a problem, chat agents must be able to find a solution calmly and efficiently, even if the customer is impatient or disgruntled
4. Organization skills – as we mentioned earlier, chat agents are responsible for recording and documenting each question or problem as well as each respective answer or solution. Because of this, chat agents should have strong organization skills and be able to effectively sort large amounts of information
5. Good attitude – though it may go without saying, it’s worth noting that the most successful chat agents address customers in an upbeat and positive manner. Even when facing complex problems or difficult questions, it’s important that chat agents maintain a good attitude


Qualifications:
Finished atleast two years in college or HS/SHS graduate with relevant work experience
Excellent English Communication Skills
Good understanding of email & chat etiquette
Working knowledge in computers
Customer Service skills & problem solving skills
Typing speed of not lower than 40 WPM

Requirements:
Laptop or PC intel core I3 processor , 4G RAM
Dual Monitor and Webcam
Noise cancelling headset
Stable internet connection atleast 5 MBPS with Back up