!! Are you a Guest Relations Co-Ordinator who wants to be a part of something remarkable?

Hi, thanks for checking out our job posting!

WHY YOU SHOULD CONSIDER JOINING OUR TEAM

We offer a very supportive environment with a huge opportunity for development and pay increase. We are a young, laid back team who don't take things too seriously and like to make work fun!


JOB DESCRIPTION & RESPONSIBILITIES

You’ll be responsible for making things happen behind the scenes so that our clients and guests have an incredible experience. Working in a small team of 6 you’ll be directly communicating with guests, resolving problems, liaising with other team members such as maintenance and cleaning, managing property listings via Airbnb, and generating ideas for ways to improve the service.

Beyond the core responsibilities, there is a huge opportunity to get involved with all aspects of our operations such as producing information for property owners on their performance, updating the website and our social media, etc.

Core Details
- Working 5 days a week (shift work including weekends) for 40 hrs per week. This will include Wednesday - Friday 1pm - 9pm UK time and Saturday - Sunday 9am - 5pm UK time. You will have full support and training.
- Reporting to the SENIOR GUEST & OFFICE MANAGER

Guest Relations
- Setting up and updating property listings on Airbnb
- Optimising listings to make them more attractive and help us stand out from competitors
- Compiling statistics and reports from Airbnb data to send to clients
- Responding to customer queries via Guesty, social media channels, and telephone
- Monitoring special events in Liverpool and ensuring the listing prices are appropriate
- Developing guest relationships to encourage repeat business
- Facilitating online check-in/check-out of guests
- Entering accurate data on to the Property Management Systems (PMS) as required
- Completing daily reporting tasks as requested
- Dealing with new customer enquiries
- Recording keys
- Completion of the end of day report


THE PERSON WE ARE LOOKING FOR (QUALIFICATIONS AND WORK EXPERIENCE):

- Someone who is comfortable with handling calls and available for work from 1:00 PM to 9:00 PM (UK time) on Wednesdays through Friday and from 9:00 AM - 5:00 PM (UK Time) on Saturdays and Sundays
- A moderate level of IT skills including word processor, spread sheets, and email
- Basic math and English
- Excellent communication skills whether written or spoken
- A passion for service excellence
- An ability to maintain calm under pressure
- Well organised with good time management skills
- A friendly and warm personality
- Flexible approach to work
- Available for full-time work (40 hours per week)
- Knowledge in using Asana is preferred but not required


ABOUT THE COMPANY

Being the market leader for short term property management in Liverpool means our service is second to none, and the same goes for the people who work with us.

Our clients and their guests rely on us 24/7 to make their experience of staying in Liverpool the best one and trust us to ensure their property is in safe hands.

Managing Airbnb listings takes precision, organisation and a lot of patience! We do everything for our clients from sourcing the properties to refurbishment and full listing management. For the guests, we’re always on hand to manage their queries and ensure the maintenance and cleaning are done to the highest standards befitting our portfolio of over 50 beautiful properties.

You can find out a bit more about our company here: ----------


PAY AND BENEFITS

- Pay rate: 190 PHP per hour
- You will get paid every Friday via Transferwise
- Bonuses will be paid for exception work
- Your pay will increase based on the standard of your work and time with the company
- You will be given holiday and sick pay if you become a permanent staff member
- We pay 13th month as standard (pro-rata)


NOW THE IMPORTANT PART - HOW YOU CAN APPLY:

If you believe that you have the knowledge and skills that I am looking for, then please apply for this vacancy by completing the following application form: ----------

Please note, we ONLY accept applications through this application process. PLEASE DO NOT use the website’s message board as we don’t monitor this. If you have technical difficulties completing the application form, please email us at ---------- application process will finish after approximately 48 hours. After this time we won’t be accepting any further applications. We will respond to all applicants within 48 hours thereafter. We would appreciate it if you do not email us to confirm receipt or send your CV - we will send you an acknowledgement within 48 hours of the closing of the application process. We will request your CV and references from you if you progress to the interview stage.

I look forward to hearing from you.

Joe Davies
Host So Simple