Customer Service and Sales Specialist

We are an online retailer and sell water filters and water filter cartridges to everyday Australians and part of every transaction goes towards providing life-changing water to people in need. Our Customer Service team provides outstanding customer experience and technical assistance with a focus on not just fulfilling customer requests but delighting them through every stage of the process. Our team is professional, resourceful, accurate, and diligently prioritizes customer needs. If you are a hard-working and highly motivated professional, My Water Filter is a great place to grow your career.

Roles and Responsibilities:

Deliver an exceptional experience to current and prospective customers through email, phone and chat channels.

Show an ability to diagnose, troubleshoot, and resolve certain technical issues.

Grow existing customer accounts through exceptional customer service and effective sales techniques.

Embody the Company Core Values in every interaction with customers, team members and suppliers.

Assist customers with a variety of topics that may relate to pre-sale or post-sale activities such as product enquiry, price and availability quotation, order entry, and processing for all types of orders as ---------- calate inquiries and requests as necessary to the appropriate department or person following outlined guidelines.

Perform research to answer customer inquiries and requests.

Utilise resources and systems to effectively address customer issues.


Qualifications:

Have a minimum of (2) two years of relevant experience with customer interaction, technical support and sales preferably in a customer service atmosphere

Have an above-average verbal and written communication skills

Have a team-oriented working style with effective interpersonal skills that allow successful business interactions with individuals of a variety of work styles and personalities

Exposure to various software and web-based applications such as Google programs. Zendesk, etc.


Technical Requirements:

High-speed DSL, fibre or cable internet service

Minimum internet connection upload speeds of 10 Mbps

Minimum internet connection download speed of 15 Mbps

A modem and wired ethernet connection 1Ghz-2Ghz processor (i5 or higher)
Windows Operating System - any version Minimum of 4GB of RAM


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