Social Media / Customer Service Aficionado (Global Company)

Are you a people pleaser with strong digital skills?

We’re a fast-growing, exciting group of companies with an emphasis on charity work. We’re seeking people passionate about helping other people, with a fun, bubbly personality. While we like to keep our customers excited by our brand and well supported, we also like to be ourselves which is fun, happy and a little cheeky (sense of humor). That’s just what our brand is all about.

You will report directly to the CEO regarding customer insights, social media follower acquisition and Amazon / Shopify account health. As part of your job, you will support our inhouse charity with your skill set, helping to advance education in Asia.

Knowing our customer base is prime to every part of your job. Understanding our customers and using that insight to reduce returns, negative reviews and increasing social media followers is a core part of your ---------- t only will you have previous customer support and social media experience but you will think outside of the box. Your opinion and advice are valued and you will be encouraged to educate yourself around market trends and customer ---------- n you picture yourself in this role, advancing your knowledge and being a key player in bettering the world?

While the role includes Social media management and customer support, it is so much more than that:
- Market research on our customer base to determine common interests.
- Create a comprehensive strategy to launch new social media accounts that attract our user base.
- Maintain and grow these channels ready to be marketed to in the future.
- Setup and manage help desk. (Zoho desk or Reamaze)
- Implement workflows and canned responses for a range of issues to ensure a consistent support experience.
- Create and expand FAQ's and automated support channels to reduce load.
- Handle customer returns and refunds
- Ensure Amazon account remains in good standing, proactively taking steps to prevent suspensions.
- In short, you will make our customers happy and we will give you the tools to achieve this.

We are looking to hire someone who can hit the ground running. A self-starter, proactive in solving problems. We aren't going to be holding your hand the entire time and turning you into a robot.

QUALIFICATIONS:
• Must have a bright personality. We are a fun company that values a positive work attitude. Do you have a fun, jovial personality?
• Excellent written and verbal English communication skills are a must. And by excellent, we mean first class.
• At least 3 years of relevant background and experience
• Having a Bachelors in Marketing or Sales is an advantage.
• High proficiency in helpdesk configuration and workflow creation.
• Above average typing speed
• Detail-oriented, organised, multi-tasking, and can deliver results on time
• Adobe suite qualifications or similar an advantage.

REQUIREMENTS FOR SUCCESS IN THIS ROLE
1. Fast worker
2. Accuracy and attention to detail
3. Very quick and very comfortable operating computers
4. Well prepared office space. (sorry no working form your couch in your underwear)
5. Self-Starters who get things done
6. A great communicator is a must
7. Problem Solver and a Fast Learner
8. Reliable
9. Strong internet connection with backup option (internet café etc)

To demonstrate your attention to detail and ability to follow instructions, at the very top of your application email, perform this task: In 20 words or less, using 2 sentences, describe why you should get this job. Ohh and add a bit of humor to it.

Work hours: 4 am to 1 pm (Philippine time) Thursday to Monday, with one hour off for lunch. Flextime where required during busy periods

BENEFITS
- Above market salary
- Daytime shift and 2 days off per week
- Paid PH public holidays (9 days)
- Paid leave (20 days per year)
- 13th month pay
- Quartly salary review (based on performance)
- Room to grow – as we bring on new staff, there is the potential for the right candidate to move into a management position.

ABOUT OUR COMPANY
We started out building a charity in Cambodia but needed a way to fund it. 1 year later we built an eCommerce business that both funds the charity, and allows the directors to volunteer their time to the charity. Along with another SaaS business recently created, the charity is now moving into becoming a social enterprise.

HOW TO APPLY
Important: Follow these instructions carefully to apply correctly.
1) Read the whole job posting carefully
2) Attach your resume in PDF format and include in your message body a cover letter explaining why you’d excel in this role and your recent job experience.


Email your application to: ----------
Paste this subject line: Hire me because I love people

Thanks for your time, hope to hear from you soon!
Hannah