Virtual Administrative Assistant

ADMINISTRATIVE ASSISTANT

Purpose : Gets the basic administrative work done, freeing up the owner’s time so that the owner can continue to promote, acquire, complete, and build business. This is an IT / Computer Repair business.

Duties:
1. Fills in the schedule of the week as clients are acquired and scheduled
2. Fills in and maintains the CRM.
3. Send outs after-work card/email inviting them to take my survey, leave google review, write testimonial, etc.
5. Reconfirms appointments for the day and makes last minute changes for the owner as needed
6. Does phone surveys with small businesses in Columbus, Ohio to get their ideas on computer repair.

Duties in detail:
1. Scheduling: Assistant scheduler as needed. First thing in morning, send email to owner with appointments for the day and directions to any jobsites. Also reconfirms appointments for the day.
2. CRM: Fills in CRM with all appropriate data of clients before and after job completion. Sends after-work letter/email inviting to survey, review, testimonial, etc.
3. Surveys : Cold calls small business in Columbus, Ohio and does survey with them.