Amazon Customer Service with Linnworks Experience

We are an Amazon seller based in London, UK, and we're currently looking to hire an experienced Amazon Customer Service specialist to manage our store using automated tools. The qualified applicant should have at least one year of experience working for an Amazon Seller managing customer concerns such as refunds, returns, and product inquiries.

RESPONSIBILITIES:

- You will be processing customer concerns using automated tools (eDesk and Linnworks experience a BIG PLUS)
- You will be promptly communicating with customers to ensure all cases are resolved and ensure a high feedback score.
- You will be responding to buyer messages from different selling channels such as Amazon, eBay, Shopify and WooCommerce
- You will be working with our logistics team for any cancellation and returns cases (using Linnworks tool)
- You will ensure all Amazon A-Z cases and eBay resolution center disputes are resolved and closed
- You will manage Amazon customer-related admin tasks such as creating SOPs, testing CS systems and helping management developer our CS process

REQUIREMENTS:

- Must have worked Amazon Customer Service experience using Linnworks tools. (Please don't apply if you are not familiar with Linnworks)
- Able to work on a fixed schedule, following UK Business Hours (DON'T APPLY IF YOU CAN'T)
- Minimum of 1-year experience working for an AMAZON SELLER or AGENCY as customer service support (DON'T APPLY IF YOU DON'T MEET THIS REQUIREMENT)
- Excellent communication skills, both written and verbal (A MUST)
- Ability to work with a team using project management tools
- Proactive, with minimal supervision needed
- Communicates well with coworkers and management (VERY IMPORTANT TO US)
- Flexible to additional work
- At least 5mbps high-speed internet connection with enough bandwidth to support video conferencing, large file downloads/uploads. (A speed test will be done via Skype screen share for qualified applicants)
- A headset with mic and webcam for audio and video calls (interviews will be done with ---------- via Skype calls so ensure you have a Skype account ready before you apply)
- Reliable computer or laptop, with enough data space to install our software, and handle big data processing.

Wage/Salary will be dependent on your experience and skills.

If you meet all the requirements, please send your updated CV or online portfolio to ----------