Customer Service Representative ( On-going interviews Aug11-13)

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Customer Success Representative

About this Position

This is a full-time position at a growing Upgrade to see actual info this position, you will help our customers by responding to emails, calls, and is available for online chat.

You will need to have a strong internet and phone connection as this is a remote position.

About You

You are a self-starter, self-reliant, and can think on your feet. You communicate openly, share your ideas, and don't shy away from feedback.




Skills You Have:

Customer Service Experience
Friendly, Positive
Excellent written and verbal communication skills
Ability to fight for our customer & products
Ability to understand technology and our app
Ability to help customers quickly
Quick thinking
MUST have strong wifi, good call quality (no noise), and a decent computer
Data-oriented, with the ability to report back to the manager with clear feedback on product improvements, bugs or suggestions

Position Description

Customer Success (85% of the time)

Email, phone, chat, Facebook support
App technical support
Respond to stripe refund requests, disputes
Screen phone calls
Proactive Customer Service
Book corporate meetings
Gather customer feedback/ideas
Data Entry & Research (10% of the time)
Assist with special projects (e.g. hunt migrations)
Modify/Create 3rd Party Listings
Reporting (5% of the time)
Report customer numbers/statistics (call volume, refunds, call sentiment)
Report customer website/app feedback and improvements


Ways to go above and beyond in this position:
Consistently wowing our customers