IT SUPPORT/IT SPECIALIST

TRUS THE PROCESS
Who are we?
Trus The Process Organization was founded by Dawn Perry in April 2018. During that time our organization has helped entrepreneurs organize and scale their business. Educating and providing Financial Advising to CEO’s and owners on how to develop systems to set their business up for success is our mission.

Some of the Responsibilities may include:
Supporting Workstations, Servers, Networking, Mobile devices
Troubleshoot and resolve computer and network-related problems
Identify technology solutions based on analysis of customer support needs
Strong and consistent communication with customers AND Team Members
Documenting work performed and other technical information for our clients and team members.
Strong interest in working with computer technologies such as operating systems and networking protocols
Excellent customer-oriented technical consultative skills
Ability to diagnose and fix hardware and software issues for both desktops and servers and MAC- Apple Computer

QUALIFICATIONS:
experience with Supporting Networks, Servers, MAC/Iphone - (Apple products) and Desktops both software and hardware.
Strong knowledge of all Microsoft Operating systems from Windows 7 to current.
Strong knowledge of Active Directory & Windows Server from 2012 to current.
Familiarity with backup systems like dropbox, Google Drive, Etc.
Experience using ticketing systems and monitoring systems.
Strong time tracking and documentation skills.
Ability to work in a fast paced environment.
High level of organization and communication skills


This will be a full time position. Working Hours from Mon-Fri USA, Eastern Time- (12 PM - 9 PM)

For interested applicants kindly fill this out ----------
or send us your resume and cover letter to ----------