Consultant (Telecommunications)

Our Employees
Are valued and empowered, collaborative and team oriented, innovative in their approach and passionate about their work. They are reliable, trustworthy and open with a high level of integrity. They value diversity, are inclusive and are committed to a global mindset.

Position Summary
Located in Manila, Philippines.

Through F5 Networks Professional Services, a F5 Consultant is primarily focused on delivering advanced, scoped and consulting engagements. Consulting engagements can be longer-termed events measured in months or shorter-termed events measured in days.

A Consultant will continue to grow their expertise in their primary auxiliary product as well as broaden their product knowledge of all of F5 products. A Consultant will often be called upon to conduct scope calls with customers and create an associated statement of work to provide a framework for future delivery.

F5 Consultants are called upon to assist customers and partners in deploying/integrating custom solutions with F5 products. There may be some project management and opportunity scoping but customer expectation management and deliverable fulfillment is required and is the primary focus. Expect heavy travel for on-site work with customers and partners.

This position is not part of the technical support services for F5 Networks and is not a corporate escalation point for customer issues. Incidental mentorship may precipitate from working with other F5 employees, but it is not a performance metric. F5 Consultants often interface with F5 Sales Account Managers, but do not report to any given Account Manager.

Responsibilities
• Responsible for upholding F5’s Business Code of Ethics and for promptly reporting violations of the Code or other company policies.
• Deliver labor associated with custom scoped Statements of Work to F5 customers.
• Assume technical responsibilities that may include, but are not limited to, problem identification, systems architecture definition, hardware/software specification, design, implementation, testing, client training and solution deployment.
• Manage customer interaction and engagement, including documentation and follow-up.
• Maintain expert level proficiency of F5 products and technologies through self-directed and formal training.
• Maintain availability and flexibility to allow for maximum utilization.
• Scope customer engagements and generate Statements of Work for future delivery.
• Identify additional product/services opportunities within customer’s organization.
• Mentor less experienced consultants.
• Perform other related duties as assigned.
Technical Knowledge
• Wide-ranging experience with F5 products, including iRule and iControl development.
• Experience with creating top quality statements of work for consultant delivery.
• Working knowledge and proficiency in F5 ATM and Security technologies.
• Working knowledge in TCP/IP networking and routing, services such as DNS, SMTP, and HTTP, UNIX environment, switches, routers and firewalls in enterprise environments.
• In-depth knowledge and experience in Diameter protocol
• Experience with Telecommunication level IP-core environments
• Experience with application level switching and web technologies such as web application firewalls and caching/compression.
• Experience with WAN optimization technologies.
• Experience with IPSec and/or SSL VPN technologies.
• Experience with ZebOS, BIND, SSH daemons/clients, tcpdump, snoop, ethereal and other packet sniffing software or products.
• Experience with IIS, Apache, WebSphere, WebLogic, Oracle or similar web and application platforms. Experience with scripting and development in Unix shell, Perl, Java, C, .Net or similar environments.
• Demonstrated strong interpersonal and presentation skills.
• Ability to articulate and transfer complex ideas to a wide audience through both verbal and written communication.
• Must be self-motivated and flexible.
• Demonstrated strong written communication, presentation writing, and technical documentation skills.
• F5 ATM and Security certifications will be required within 6 months of hire.

Language Requirements
• Must be able to read, write and speak English fluently.
• Must also be fluent in local language as this role supports our local customers.
• Multiple language skills are a plus.

Qualifications
• BS/BA degree or equivalent work experience.
• Minimum of 4 years’ experience supporting a technical environment.
• Should be hands-on and be able to perform the function independently.

Physical Demands and Work Environment
• Job may be performed on-site at a customer facility or data center, or in an office environment sitting at a desk or computer table.
• Duties require the ability to utilize a computer keyboard, communicate over the telephone, and read printed material.
• Duties require the ability to travel up to 80% via automobile and airplane, and may require being on call periodically and working outside normal working hours (evenings and weekends).
• Job requires the ability to lift up to 50 lbs