Customer/Tech Support

About Amcrest:

Amcrest is a leading international security camera manufacturer & distributor. Amcrest cameras are installed in homes and businesses allowing the owners to view through them anywhere in the world via smartphone, tablet or PC. Amcrest cameras can also record and store video, alert you when motion is detected, communicate with two-way audio, pan/tilt/zoom remotely, as well as a plethora of other features.

About the Job:

Since we are a growing company, we need helping hands in our technical support department. You should have a strong technical background, be incredibly organized. In the beginning we will need home workers who have a good internet connection and can provide support from home. This will only be temporary, you have to be willing to move into the office once we find one and set it up.

Responsibilities:

- Help the support team by answering customer queries regarding sales, support, returns and warranty claims

Requirements:

- 0-2 years experience in some type of technical position setting up networks, routers or subnets. As an example, we recommend you have some experience logging in to a wireless router and changing wireless encryption, passwords or channels within the router.
- Friendly and likable
- Must empathize with customers and their needs, especially if frustrated or angry
- Excellent written and verbal communication skills, you need to communicate effectively and professionally to both customers as well as coworkers, whether via e-mail or in person.
- Expert in the use of the following operating systems: Microsoft Windows, Mac OS X, iOS, Android
- Must quickly become an expert on Amcrest products
- Able to think outside of the box and find creative ways to solve customer problems
- Experience with Zendesk, Desk.com, or any other type of helpdesk software is highly desired, but not required.

If you are interested please submit your Resume/CV and your Skype contact information.