General Virtual Assistant (VA)

Virtual Assistants International (VA International) has been in the Knowledge Process Outsourcing industry since 2008 by providing highly skilled and professional Virtual Assistants (VAs) to professionals, entrepreneurs and businesses of all sizes in the United States, Canada and Australia.

VA International is constantly in search for highly skilled professionals with the right attitude for success to be part of its team of elite VAs. If you have excellent English communication skills with extensive work experience (particularly in the BPO industry) and are driven to improve yourself further by learning and acquiring new skills – then, you may just be the person we’re looking for to be one of our General Virtual Assistants.

What is a General Virtual Assistant?
A General Virtual Assistant – most often known as a Rock Star VA – has the skills needed to fulfill a wide array of tasks and responsibilities. General VAs are highly professional, because they the versatility and resourcefulness needed to master different skills to perform everything that the client requires. This makes the role of a General VA highly indispensable to a client, because most of the time – a General VA can perform the tasks of an entire team.

Tasks & Responsibilities
Below are a list of tasks that a General VA may be expected to do:
• Project Management
o Manage a team of contractors, fulfilling different roles and responsibilities, to ensure that tasks and timelines are met for a particular project or for general operations
o Responsible for providing the client/s with regular reports and updates on the status of the project/tasks of each member on the team
o Assign tasks and manage clients’ project management software

• Administrative Support
o Develop and edit documents needed by the client (using MS Word, MS PowerPoint, MS Excel, Adobe Acrobat, Google Documents, Google Spreadsheets and other document processing applications)
o Basic data entry and transcription of short audio files, videos and images (such as calling cards, voicemail messages, etc.)
o Conduct web research for anything needed by the client (e.g. topics or resource articles for writing, contact information for clients, list of suppliers or businesses, etc.)
o In charge of updating contact information in clients’ Client Relationship Management (CRM) tool/application
o Calendar Management:
? In charge of scheduling/re-scheduling of appointments
? Organizing the clients’ calendar and provide the client with updates on new events/appointments and assisting them in preparing for these events/appointments.
? Contacting clients by phone/email to follow up on appointment/event

• Marketing Support
o Social Media Marketing
? Work with the client to formulate a Social Media Marketing Campaign/Strategy for the client’s personal brand or business
? Optimize and manage Social Media Accounts (ensure that company/client information is up to date on accounts and that it is complete with header/cover images needed)
? Schedule posts on various Social Media Platforms (using tools such as Hootsuite and Buffer)
? Monitor performance of Social Media Campaign through regular reports and updates to the client/s
? Monitor and respond to messages, comments and posts made by clients/potential clients received through Social Media platforms
? Reach out (follow/like) to key influencers/experts in client niche to form the right online connections
o Content Marketing
? Develop (or manage the development of) content needed for online marketing such as blogs, articles, press releases, eBooks, reports and website content. This includes editing/updating existing website content
? Submit content to article directories and sites that offer guest blogging (authority sites)
? Conduct keyword research for better Search Engine Optimization
? Develop and manage content calendar
? Monitor statistics and performance of online content
o Email Marketing
? Develop Email Marketing Campaign using tools such as MailChimp, Constant Contact, iContact, VerticalResponse
? Produce/edit email newsletter content (this may include coordinating with web designer for email newsletter template or editing the template on the client’s email marketing software)
? Manage contacts on email marketing software by updating bounced emails and updating incorrect contact information or removing unsubscribed contacts from email lists
? Provide client/s with reports and updates regarding the email marketing campaign
o Lead Generation
? Conduct data mining and research for potential clients/leads
? May be responsible for cold calling or appointment setting calls with potential clients/leads
? Follow up on contacts from lead generation campaign by responding to inquiries
? Assist the client by setting up opt-in forms on website or development of squeeze pages
o Advertising
? Set up advertising campaigns such as Google Adwords and Facebook ads



• Customer Support
o Deliver accurate and quick response to client inquiries or concerns through phone, email or live chat
o Follow up with clients through phone or email, as needed
o Manage sales by processing client orders and directing the order to the necessary team member or department and updating clients with regard to the status of their order
• Other Niche Specific tasks depending on clients’ business

Skills & Qualities
• Advanced knowledge using Office Automation tools such as Office 2007/2010 (Word, Excel, Powerpoint, Publisher), Adobe Acrobat
• Good working knowledge of online collaboration tools such as Google Drive (Google Documents, Forms, Spreadsheet), Skype, Project Management Software (Asana, Basecamp, Teamwork), Client Relationship Management software (InfusionSoft, Ontraporte, etc.) is preferred
• Candidate must be resourceful and capable of learning independently or with minimum supervision
• Ability to work efficiently, in an organized manner and with attention to detail.
• Ability to communicate effectively regarding technical matters, both verbally and in writing
• Ability to interact with staff at all levels and to work under minimum supervision
• Excellent organizational, interpersonal, and communication skills
• Ability to multitask and work in a team setting

Commitment
• The position requires the candidate to be available to work full time/part time, depending on the engagement needed by the client (this will be disclosed prior to client endorsement)
• We require that you make this your full-time, highest-priority commitment. We need you to be 100% present and available to do whatever it takes to get the job done well

Requirements
• College graduate. Technical or Associate’s degree or equivalent in education and experience required.
• At least 3-7 years solid work experience, with extensive experience in the BPO industry
• Supervisory/Management experience is an advantage
• Worked/interfaced directly with North American clients
• If/when necessary, be able to work from home in a comfortable and QUIET ENVIRONMENT: this means, no outside noise such as roosters, dogs, vehicles; a qualified home computer system and high speed internet connection (DSL or cable/broadband)

The position is ideal for someone who is looking to establish long-term work with a fast-growing, successful company.

Here’s how to apply:
• Email your updated CV/resume with salary history, home address, email address, Skype ID and contact numbers
• On the subject line of the email, please state the position you are applying for: General Virtual Assistant
• On the body of the email, provide us with a short introduction and a brief explanation why you believe you are qualified for the position you are applying for