Technical Specialist - POS with Micros, Simphony, Opera experience

Support will include primarily POS Software Applications.
Hardware repair primarily includes POS touchscreen terminals, tablets, printers, and all other POS peripherals, as well as Servers and PCs.

Duties and responsibilities

• Directly work with client to resolve all technical inquiries related to POS integration and misconfiguration.
• Provide responsive technical assistance, working with internal departments to diagnose, research and resolve technology-related problems.
• Identify and understand the client’s needs where the products and services are implemented.
• Work with Deployment and Customer Success Managers to ensure appropriate approach to ensure software, services, and processes support client’s business needs.
• Demonstrate a high capacity for delivering quality customer service.
• Report unexpected product behaviours relative to assigned POS integrations to the senior support teams and work with those teams to urgently resolve issues.
• Provide feedback and define internal processes and best practices to continually improve the customer experience.
• Support sales team during the sales lifecycle to understand existing POS practices, SOPs, and program goals to empower them to deploy the best program possible.
• Write knowledge-based articles as required.
• Provide escalation support for our internal teams.

Qualifications
• A minimum of 5 years of work experience; a minimum of 3 years of experience in POS implementation and/or support roles.
• Configuration and implementation for integrated POS systems. Preferably with Micros, Simphony, SPI, OPI, MPG, Opera, Opera Interface and with PCI DSS solutions is also an advantage.
• Troubleshooting and error resolution of the POS products
• Strong understanding of POS logging and diagnostic files.
• Ability to work independently when needed - as well as collaborate cross-functionally.


Working conditions

• TBA (Australian Time)
• You need to have immediate access to a High-Speed Internet connection from your home, to provide immediate remote access support to our customers
• You will be available for a rotating schedule including weekends and holiday hours
• You will be able and willing to work EVENINGS and WEEKENDS on occasion, as training and business demand dictates, as this is a full-time career position.

Please send us your CV to ---------- with your cover letter.