Full-Time Customer Service & Sales Representative Role

Hi!

We're looking for an awesome Full-Time Customer Service & Sales Representative to join our Customer Success team.

Our purpose as a Customer Success team is to provide our community (existing and potential
customers) with an excellent customer experience, at all parts of their journey with us, across
every ---------- this role, the Customer Service & Sales Representative will be working remotely with our Customer Success Team to ensure that all customer enquiries are responded to in a timely, accurate and professional manner. As we are still a small company, this role will also include assisting other team members with a range of other tasks as ---------- sential Duties of the Customer Service & Sales Representative
• Respond to all incoming customer enquiries in a timely, positive and professional manner, via
live chat and support desk. Assist customers with signing up to courses, where applicable.
• Resolve customer complaints
• Capture happy, loyal customer online reviews
• Monitor trends in customer support and provide feedback, issues and suggestions to the rest
of the Customer Success team
• Provide effective and efficient administration support where necessary
• Assist Social Media Manager with social media tasks
• Familiarise yourself with the Foundr products to be able to provide excellent support

The Customer Service Representative should have the below skill sets:
• Hard-working
• Attention to detail
• Proven experience with handling customer objections & closing sales
• Persuasive & positive speaking skills
• Efficiency & Organisation
• Ability to think autonomously about solutions to problems
• Strong time-management and multi-tasking skills
• Ability to empathize with customers
• Willingness and ability to learn
• Excellent & clear communication skills, particularly in handling upset customers
• Strong writing & editing skills
• Excellent customer service skills
• Conflict resolution
• Strong critical thinking skills
• Strong interpersonal skills

Other requirements:
• Friendly, positive outlook
• Ability to work well in a team environment and willingness to assist other team members
• Interest in entrepreneurship, learning & drive to work with the best
• Strong understanding of how to delivery customer service excellence and a passion for doing their best work
• Proven experience in a similar role

Schedule: 30+ hours per week. Must be willing and able to work weekends and cover late shifts on an on-going basis (6PM to 2AM AEST, 2AM to 10AM AEST)

In your proposal, please be sure to include a 1-2 minute video recording to introduce yourself, your favourite TV show/movie (and why), and why you think you would be the best person for this role.

Please also tell us about your background as a customer service & sales representative (this can be written).