Applicaiton Support Analyst

We are looking for an Application Support Analyst (ASA). This position will focus on the support and maintenance of Point of Sale (POS) systems and SAGE 100 ERP applications. The position will require the candidate to work with the client and troubleshoot issues related to the application, provide timely customer feedback, update support tickets and support the deployment of new application among other duties.

This ASA position will provide application support to clients remotely utilizing secure remote connection ---------- addition, the ASA will work with the local onsite team to coordinate and assist clients and ongoing projects. This position will not require relocation or any travel.

Application Support Analyst Responsibilities:
• Understanding the operational processes and requirements of the application.
• Research source of errors, resolve problems, and recommend resolution
• Troubleshooting technical issues related to the application
• Maintain user security for the application
• Design and maintain customized reports using report writing tools.
• Corresponding with customers to gather information to determine issue.
• Providing timely and accurate customer feedback.
• Following up with clients to ensure the problem is resolved.
• Supporting the deployment of new applications.
• Providing support in the form of procedural documentation.
• Managing multiple cases at one time.
• Creating and updating support tickets.
• Working with the local onsite team to provide support.

Application Support Analyst Requirements:
• Experience in Point of Sale (POS) and ERP Accounting solutions.
• Having experience in SAGE 100 or SAGE MAS90/MAS and/or Quickbooks is advantageous.
• 5 years or more of prior experience in supporting ERP, POS or other related software.
• Knowledge of database structures e.g. SQL, Pervasive SQL and others.
• Experience in Crystal Reports or similar report writing tools.
• Experience with remote desktop applications and help desk/ticketing software.
• Knowledge of general accounting processes.
• Attention to detail and good problem-solving skills.
• Excellent interpersonal skills.
• Good written and verbal communication in English.
• Technical knowledge of Windows Operating System and networks is advantageous.