Top Notch Account Manager

PLEASE READ AND FOLLOW DIRECTIONS BEFORE APPLYING.

A US (Colorado) base Digital Marketing Agency is currently looking for a Top notch Account Manager to lead their campaign.

He/She will liaise between the agency and its clients. Role includes primary point of contact -- handling all day-to-day client interactions, as well as managing the projects needed to foster client success. They work directly with the sales, fulfillment, and leadership teams to make sure that clients receive exceptional results and impeccable service.

As an Account Manager, He/She will be an agency representative, project manager and coach. As a result, they need strong organizational, time-management, and interpersonal skills. They must be prepared for a fast-paced environment, and be
comfortable making decisions without direct supervision. They are committed to providing high-quality service above all else.


What This Job Entails
-Managing a book of clients, serving as their sole point of contact via email, call and text.
-Maintaining and developing client relationships based upon mutual respect,high-quality service, expectation setting, and coaching
-Using the company core values to guide independent decisions about client accounts
-Continually innovating new methods to improve client experience and retention.
-Managing the entire client life-cycle, including launch calls, check-ins, billing and off boarding calls.
- Upselling clients on relevant products.
- Collecting client feedback and passing it along to the team to drive constant improvement
-Full-time position: between 25-45 hours a week depending on tasks.

Requirements
-Most important is a positive attitude -- you see client dissatisfaction as an opportunity, not a burden
-Strong interpersonal, verbal, and written communication skills in English. This is a must.
- Self-starter -- you are comfortable working 100% remotely, managing projects and meeting deadlines without direct supervision.
- Driven, competitive, and confident with coaching others and setting expectations
-Strong attention-to-detail, time-management, and organizational skills.
-At least a basic knowledge of digital advertising fundamentals, with a keen
interest in learning more.

Required Experience
-2+ years of customer service experience
-Direct Response Marketing experience, highly preferred
-Previous experience with remote working softwares preferred, including
Asana, Slack, Zoom, etc.

TO APPLY:
Please send a letter of application an updated CV/resume to:
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SUBJECT: ACCOUNT MANAGER-Full Name