Client Success Manager - w/ Report-Building experience

We are looking for a Client Success Manager who can develop and nurture our relationship with our clients and promote retention and loyalty. We are looking for someone with experience in ensuring clients' success and report-building! This position comes with the opportunity of progressing your role as the company grows!

About us:
Our company is Au-based and our product is a SaaS application that provides data on the Australian job market to the Recruitment Industry and others -- it has no direct competitors and is well received. Our team is working remotely from different parts of the Philippines. Our team culture is centered around respect, growth, accountability, and positivity! We believe in each team member's capability, and equally, we rely on each team member to communicate progress and challenges to the team.

Requirements:
- Experience providing support to B2B clients over the phone for products focused on technology/software.
- Hands-on Salesforce experience.
- Experience assessing the reports that the client needs and building the reports for them.
- A professional, hard-working, committed, and enthusiastic attitude.
- A fast computer, and high speed & reliable internet.
- Excellent English communication skills
- Comfortable with video calling 4+ clients a day or as needed.

Responsibilities:
- Convert clients on a paid trial to a subscription client.
- Assist existing clients and help them use our software successfully.
- Generate reports as needed and respond to client emails professionally and in a timely manner.
- Communicate with the team to ensure proper client endorsement and timely updates regarding tasks, projects, and reports.
- Contribute to maintaining, improving, and promoting a positive work culture in the company.

Preferences (A plus, but NOT a requirement):
- Has experience in Salesforce Community Cloud
- Has experience in Salesforce reporting
- Has experience managing a team
- Experience providing support to clients in Australia or other western market.

Start date:
Immediate/ASAP

Our Offer:
- Full time, work from home, Australian hours.
- Full training and support from Australian and Philippines based team mates.
- Job security, paid personal & holiday leave and bonuses.

To apply:
Send your applications directly here on OLJ with the following:
1. Link to your updated resume (don't attach the file).
2. Go to speedtest.net, test your internet speed, then share the link to the result here.
3. Answers to the following questions:
--a. Do you have Salesforce experience? If yes, tell us how you used the tool.
--b. Do you have experience in building reports?
--c. Do you have experience as a Client Success Manager? If yes, for what service/product?