Customer Service Representative - Bilingual - Spanish

Accucom is a leader in the public record industry. Our team works tirelessly to streamline the process of searching and utilizing public data, ensuring our customers have a low effort and cost effective experience. We are proud to have established one of the largest public information databases, with over 2 billion records. Our commitment to providing reliable data is surpassed only by our desire to provide best in class customer service.
PLEASE READ BELOW CAREFULLY

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TO APPLY:
Please send us 3 results from the net speed test, with 5 minutes intervals in between, a brief video (no more than 2 minutes) explaining what one aspect of your personality makes you an ideal candidate for customer support, and your resume. 
http://www.speedtest.net/result/ ---------- ******

THE POSITION:
We are looking for a bright, outgoing and knowledgeable Customer Care Representative. The ideal candidate will also be open to feedback and self motivated. 

Strong verbal communication in Spanish is a must

WHY YOU SHOULD APPLY:
- Paid Time Off/Sick Leave- Flexible scheduling options 
- Monthly & Quarterly Incentives
- 40 hour work week with opportunities for over time
- Personal development and career growth

THE JOB DESCRIPTION:
Handle inbound & outbound calls, assisting our customers in a kind and efficient manner while meeting all relevant key performance indicators. Occasional support for email will be requested, comprehensive training is provided for all channels. 
REQUIREMENTS:
*PC or Laptop (Processor)*
not less than - Intel Core 2 Duo (Microsoft)
not less than - AMD A4
*RAM*
Minimum - 4GB
*MAC* OS X 10.8 or later
Minimum - Windows 7
Backup laptop or PC should have the minimum specs._
*Internet*
Minimum - 8 MBPS
DSL or Fiber connection
But preferably Fiber

*Backup Internet*
*Can be LTE or nearest Internet Cafe open for 24hrs*

*Headset*
USB Headset
Example: Plantronics
Can use a pc type of headset but need to have a USB Sound card.
Jabra