Marketing Success Manager

At Yokel Local, we put our clients at the center of everything we do. Founded in 2011, we strive to be a leader in online marketing, driving new leads and sales by building for small and medium-sized businesses a dominant internet presence in the marketplace. We are a HubSpot Partner Agency, a member of the Forbes Agency Council, American Marketers Association, and support numerous local charities in Las Vegas.

We are growing and are looking for a Marketing Success Manager to join our agile agency team at Yokel Local to help us manage the support and service of our customers. If you know digital marketing, but would rather act as the liaison between our customers and the team that is executing it, this is the perfect job for you.

We are looking for individuals that enjoy having direct one-on-one communication with our customers and fellow team members. The ideal candidate would be a strategic thinker who understands the big picture but is hands-on and has a proven history of execution and success in an agency environment. A self-starter who can thrive in a fast-paced work environment will be a great fit here.

The ideal candidate must be able to work during our hours of operation; Monday - Friday 8:00 AM - 5:00 PM PST. The ideal candidate will also be required to have regular ongoing Zoom meetings with a video camera with our team and clients. Reliable internet is a must.

Responsibilities:

-Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries and have the ability to resolve most issues and concerns without the need to escalate to other team members.
- Communicating with customers through various channels such as email, zoom, and our client ticketing system
- Acknowledging and resolving customer concerns
- Have knowledge and understanding of SEO, SEM, social media platforms, how to make WordPress website modifications, install pixels, Google Tag Manager, and access cPanel, so you can help support our customers efficiently and resolve most of their questions and concerns.
-Communicating and coordinating with colleagues within our project management system.
- Ensure customer satisfaction and provide professional customer support.
- Lead the onboarding of new customers, gathering data, and directing new customers throughout the process of helping us acquire all necessary onboarding items such as access to Facebook Business Manager, Google Analytics, Cpanel, website, and more.
- Interact with our customers regularly. Have the ability to discuss their monthly reports and bring their concerns or change of strategy back to the team so good communication skills are a must.
- Understand the current landscape of SEO for organic and local search optimization
- Review and analyze competitor sites and understand their organic search approach to find opportunities.
- Manage the discussion of landing/website pages with our clients to support SEO and channel optimization as needed.
- Well versed in local SEO
- Work with our team of internal content, creative and web development personnel to help ensure they have everything needed from our customers to help ensure success
- Help produce monthly reports, verify accuracy and provide analysis for the agency’s clients
- Stay on top of industry trends and informed of any potential impact due to algorithmic changes

Required Skills

- Previous direct experience developing, managing and/or optimizing all aspects of SEO in conjunction with paid acquisition marketing channels (ie. Paid search, display and retargeting.)
Strong communication skills, attention to detail, and ability to effectively communicate with our customers and team to help ensure everyone is on the same page.
- Comfortable operating autonomously as well as thrive in a fast-paced environment.
- Experience with managing or working with national, regional and local businesses is preferred.
- Experience using a variety of today’s top SEO tools.
- 3+ years' work experience in SEO & digital marketing & Customer Service
- Bachelor's degree preferred but not required.