Superstar VA: Customer Support, Marketing, and Operations *Full Time Position, Starts Immediately*

Hi there! Are you a Superstar VA?

If so, we need to work together.

WHY YOU’LL WANT THIS POSITION:
- Feel empowered, make decisions.
- Fun work environment.
- Long term position.
- Small, close team.
- We’ll invest in your education.
- Learn new skills.
- Live up to your potential.
- Grow with the company.
- Earn new responsibilities
- Variety of tasks & projects to work on.
- Exciting, fast growing company.


ABOUT US:
We’re a young, ambitious, and fast-growing company that’s making a big impact in e-commerce.

Founded in Toronto, Canada, since 2015 we’ve been obsessed with building awesome products and brands that people love in the coffee and home/kitchen niches.

Our most recent innovative products became the world’s most successful launches in their categories. We have shipped more than 200,000 orders worldwide and we’re expanding.


WHO WE’RE LOOKING FOR:
We’re looking for a full-time superstar General VA (Customer Service, Marketing and Operations) who will join our team to take over the day-to-day operations and make a huge impact.

Our culture is collaborative, friendly and open. We hire people who are smart, ambitious, and have a strong desire to learn and grow.

Sounds like you? If yes, this is an exciting long-term opportunity for you.

There’s only one person above you (we have 3 owners). We will grow and hire more, so you have the potential to become a manager and maybe even director… if you are amazing.

As you grow, the position can grow with you, based on your skills and interests: Want to do social media? Awesome! Want to focus on email growth marketing? Fantastic! Want to learn copywriting? Amazing!

Whatever direction your passions and talents take you, we’ll offer you free training and courses so you really can live up to your full potential.

Are you ready?

If you’d like to join us on our journey and grow together with us, we’re looking forward to meeting you.


YOUR ROLE ON THE TEAM:
You will be responsible for various tasks and functions related to customer support, marketing and operations. Your day-to-day responsibilities will shift and grow and you’ll gradually be in charge of most operations. We’ll train you on ---------- itial responsibilities:
* Customer service. You’ll be supporting customers through our Shopify, Amazon, other sales channels, as well as social media.
* Order management and logistics. Solve shipping and logistics issues.
* Platform management. You’ll learn to manage (and eventually be an expert with) Shopify, Amazon, Clickfunnels, Klaviyo, and any other platforms that we use.
* Research projects. Stay informed about the state of the industry, keeping an eye on competitors’ offerings and marketing efforts.
* Data analysis and reporting. Analyze various types of data, use excel spreadsheets, . You’ll develop approaches to gathering this data, understanding it, and visualizing it.
* Process mapping and documentation. Ensure we have detailed documents for our processes.
* Build relationships and marketing initiatives with key influencers for collaboration to expand our audience reach
* Be a fun team player that contributes to our culture!

On average: order management/logistics, platform, and customer service will be 40-70% of your day and changes over time. To apply, in the first question of your application please start with writing “I’m a superstar VA”.


ABOUT YOU / IDEAL CANDIDATE:
Our culture is transparent; feel comfortable to ask if something isn’t clear and express your difference of opinion. Learning and growth is very important for our team (both personally and professionally). We work hard and we have fun.

Our ideal candidate:
* Positive attitude - Be friendly, fun, and bring empathy to our customers and team members.
* Problem solver and detective - able to think through problems, research solutions, and propose resolutions–to take initiative and not need to be told what to do next.
* Proactive action - if you’re given a task, a customer needs help, or you need information to finish your work; you’ll actively follow up until the task is complete–not wait or stop after the first step.
* Super detail oriented - Nothing slips past you. You’ll double check emails and review your tasks to make sure that everything is done correctly.
* Assertive and willing to speak up - you feel comfortable asking for help, bringing up concerns, and proposing new ideas. If you disagree, tell us and explain why.
* Growth and learner mindset - you have a strong desire to learn and grow
* Comfortable with constructive criticism - We’re always looking to improve. If we notice that you can improve at something, we’ll talk to you about it. We’ll be respectful, but direct and quick. Do not apply if you’re not comfortable with constructive criticism.


MUST HAVE SKILLS OR EXPERIENCE:
* 1-2 years of experience working in a VA role supporting a dynamic team.
* Preferred at least 1 year of experience working in an e-commerce business (Shopify, Amazon, etc…) and 1 year of customer service experience
* Fluent in English: written (perfectly fluent) and verbal (near fluent)
* Problem solver to think through any situation and figure out a solution
* Extremely detailed oriented and organized.


OPTIONAL BUT BIG PLUSES:
* Simple graphic design (Working knowledge of Canva or Adobe Creative Cloud software, such as InDesign, Photoshop and Illustrator)
* Experience with content writing and/or copywriting
* Experience with email marketing
* Experience managing social media accounts
* Experience creating Facebook ads and assets
* Familiar with SEO standards and general best practices
* Experience with process mapping and process documentation


PAY, WORKING HOURS, HOW TO APPLY:
If this description seems like it’s too much or too intimidating for you, this position is probably not for you. However, if you’re still here reading and believe you are a good fit, we’d love to meet you.

The position is for a full time team member (40 hours/week) who will grow with our company long term. Monthly salary will be $ ---------- based on your skills and level of relevant experience.

To apply, go here: ( ---------- ) and start your application interview with: "I’m (insert your name) from (insert your city, your country)". Then write a short paragraph about why you think you’ll be a good fit for this position.

We’re looking forward to hearing from you.