High-Quality Customer Service Agent for Dropshipping Brand

Are you a highly-skilled customer service agent that's interested in joining our family of 20 that both appreciates your skills and is dedicated to seeing you grow? We run an advanced operation and offer our agents a great number of skills and strategies to truly take their skills to the next level. We will not offer this opportunity to someone who cannot dedicate much time to this role, we are only accepting dedicated experts to play a major role within our team. We are looking for an expert virtual Customer Service specialist for our E-Commerce Dropshipping Store. We specialise in the sale of mobile accessories, particularly mobile charging products

IMPORTANT: It is essential to have previously worked in customer service for a period of 5+ years. We need a high calibre freelancer with superb English writing skills who can elicit customer support with minimal guidance. On your application, please provide in-depth detail about your previous experience working in this field.

Job Requirements:

- Acts with integrity at all times
- Min. 5 years working in a customer service role in a fast-paced environment
- Fluent written skills in English
- Fast and reliable internet connection
- Customer-focused mindset with strong problem-solving skills
- Experience using Zendesk
- Experience using Shopify
- Experience performing customer service for an E-Commerce Store
- In-depth knowledge of the Dropshipping model
- Resourceful and can work with minimal supervision.
- No schedule but someone who can work 30-50 hour per week using the Upwork time tracker.






Responsibilities:

- Assist in the ticket handling of our current CS team and generally look to improve our team at every opportunity
- Respond to customer requests on Zendesk in perfect English where necessary
- Continuously looking to improve the support systems currently in place
- Communicate with upper management with regular updates as to the team’s performance
- Look up customer order information on Shopify
- Assisting in the tracking of customer packages
- Issue refunds according to our refund policy
- Order the re-sending of products to customers when required
-Type the word “owl” if you have read all the contents in this job post.
- Act at all times in a positive manner both towards customers and fellow members of our remote ---------- your cover letter can you please discuss your experience in e-commerce. Please name any eCommerce companies you have worked with.

We are excited to be working with you soon! Good Luck!