Full-Time Phone, Email & Live Chat Customer Service Assistant For Australian eCommerce Website

We're looking for a CUSTOMER SERVICE EXECUTIVE to join our growing team for our
Australian eCommerce business.

WAGE:
You will be paid a retainer of $800 AUD per month paid bi-weekly. Your wage will increase after
a probation of 3 months.

REQUIREMENTS:
The successful applicant shall have the following;
- Availability between 9 am to 5 pm, Monday to Friday AEST (Australian Eastern Standard
Time)
- A quiet and professional working environment (no noises from animals, babies etc.)
- Internet and laptop with hardware specs to support work functions required
- Preferably fluent Australian-English speaking and writing (UK English preferred but not
required)
- Customer Service experience and the ability to build rapport with customers both oral and
written. We want a warm and engaging representative that is focused on helping each and
every customer to the fullest!

THE ONBOARDING PROCESS:
The successful applicant will first reply to this posting explaining why they're suitable for the
position. You will then be scheduled for an initial phone interview and be required to answer a
series of a questionnaire that is based on real-life scenarios that will test your navigation, admin
and customer service skills. You will then be asked to join a video chat via Google Hangouts for
final screening. The best applicant shall then be offered a position, a paid trial for a specified
period and then a contract.
WHAT YOU’LL BE DOING:
You shall be the sole person responsible for speaking to all new customers and will be in charge
of all customer service during business hours. This includes:
- Administrative Tasks
- Customer Service Support
- Email Management
- Phone Support
- Reporting to your Manager

WHAT TYPE OF STORE IS THE JOB FOR?
We currently have e-commerce stores that require admin and customer service support for a
wide variety of items with niches related to ramps and industrial supplies, ride-ons for kids and
home improvement items.

QUESTIONS?
If you have any questions (which I hope you do), please apply and ask in your application.

WHAT YOU MUST DO:
Apply via this link ----------
To ensure you've read the entire job posting and that I know you're serious about the position,
please quote on the first line of your application "I've read the full job posting". Your application
will not be considered if you do not have this phrase on the first line of your application letter.
My team and I very much look forward to working with you!