Lead Hospitality Customer Service Rep - Great Pay & Growth Opportunity

Sojo Stays is a fast growing Property Management & Vacation Rental Management Company located in Boston, Massachusetts, USA. We are actively searching for a full time customer service team member who will work directly with the business owners to develop an ongoing guest customer service program.

Customer Service Roles:

- Promptly respond to all guest and resident’s emails, questions, inquiries and issues
- Lease apartment homes and rooms; manage and convert prospect leads into leases and follow-up with prospects
- Educate residents and prospective residents on layout, home amenities, design and features of the home and brand as well as the surrounding area/neighborhood
- Schedule tours and maintenance repairs with on site staff
- Address and resolve customer service concerns in a timely and professional manner; ensure a level of service that results in high customer loyalty and satisfaction
- Support residents during the leasing signing process and move-in process
- Assist with lease renewals, move-out process and resident transfers
- Manage the shared email inbox, responding and organizing emails as they come in
- Manage Sojo Stay’s Facebook page, Facebook messenger, and Instagram
- Improve customer satisfaction and manage on-site personnel

Marketing Roles:

- Post and update all vacancies to appropriate marketing channels. Currently we use: Appfolio, Your Porter, Facebook, Airbnb, VRBO, Craigslist and Instagram.
- Capture and organize emails by category and create appropriate marketing campaigns
- Constantly posting and managing Sojo Stays social media pages
- Prepare and organize email marketing campaign ads
- Occasionally updating and managing Sojo Stay’s website

Skills:

- Possess excellent written English skills (Near native English ability)
- Internet savvy
- Experience using Appfolio, or something similar, is required
- High aptitude for learning new software. (Your Porter, Appfolio, Airbnb etc..)
- Very organized
- Able to follow video and audio instructions by the owner and document it in written form to create usable manuals to train other future customer service reps.
- Must have experience with social media marketing and management
- Website development with elementor/word press is a major advantage

Requirements:

- Qualified candidates will have 1+ years of property management industry experience or relevant experience in retail or hospitality
- Must have experience using Appfolio or something similar
- College educated
- Highly proficient written English, proficient/good in speaking English
- Must have reliable high speed internet
- High energy, positive attitude, eager to help grow business
- Go-getter personality - Takes initiative, suggests better ways of doing things, goes beyond what was asked
- Maintain continuous contact via chat with the business owner throughout work day
- Write a daily report of challenges, things learned, and goals
- Always smiling!


Opportunity:

- Potential to help train future team members
- Pay increase after 3 month probationary period
- Flexible time off

Must be available full-time and have no other ---------- is expected that this is your only job
Work Hours: 9:00 am - 5:00 pm. Boston, East Coast, USA Time. (Some days can be flexible)
Days: Monday, Tuesday, Friday, Saturday, Sunday
Off: Wednesday, Thursday
Pay: $400-$500/month USD
Paid 1 week trial
After 3 months of employment 10 paid personal days per year and increase in monthly pay

To Apply:

Email both Mike and Tom and attach a resume with your education and relevant job experience, and a cover ---------- your cover letter tell us about yourself, what makes you the best candidate and ---------- the subject of your email state your favorite color. Also tell us what hospitality means to you.

We’re looking forward to hearing from you,

Tom & Mike
Sojo Stays
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