Customer Service Representative

We are an established jewelry and gemstone manufacturer focused on high quality craftsmanship with ethical production. Our website Equalli.com serves the gay & lesbian community and provides wedding & engagement rings and other rainbow sapphire jewelry. Our second site Anderson-Beattie.com provides opal jewelry to opal lovers.

We need someone to help us with customer support, data, entry, general virtual assistance, and outbound calling for both of these websites.


YOUR RESPONSIBILITIES

Resolve customer issues via phone, email, mail, live chat, or social media.
Use telephones to reach out to customers and verify account information.
Greet customers warmly and ascertain problem or reason for calling.
Assist with placement of orders, refunds, or exchanges.
Advise on company information.
Take payment information and other pertinent information such as addresses and phone numbers.
Place or cancel orders.
Answer questions about warranties or terms of sale.
Act as the company gatekeeper.
Inform customer of deals and promotions.
Sell products and services.
Utilize computer technology to handle high call volumes.
Work with customer service manager to ensure proper customer service is being delivered.
Close out or open call records.
Compile reports on overall customer satisfaction.
Read from scripts.
Handle changes in policies or renewals.

To learn more about our businesses, please watching the following videos:

https://www.youtube.com/watch?v=eAXrSUH2G9A
https://www.youtube.com/watch?v=51VAPoHIbWo

To apply for this job, please make a 2-4 minute webcam video of yourself explaining your past experiences, your qualifications, and why you think this job would be perfect for you. Don't worry about the quality of the video, a basic webcam video is fine. Please upload it to youtube, set the video as unlisted, and send the link to mike@equalli.com. Also include your email address in the video.

Thank you and good luck!!