Technical Customer Support Hero for a SaaS Business (Well Paid, Long-Term & Full-Time)

Are you the driven and passionate team-member we're looking for?

We help small businesses grow faster using two SaaS platforms: UpViral & Connectio. Our mission 'to give small businesses the marketing power of giants’ began in 2015 as a bootstrapped startup, and has turned into a remote team of 30+ people with 10,000+ customers over 100+ countries. Even during these times, we're growing rapidly and looking for new team members.

We're looking for someone who is both technical and a great communicator as you'll be providing technical support to our customers. We're looking for someone who's very skilled and eager to learn new things, as you'll be getting the most technical questions our customers ask.

Requirements:

- Can speak fluent English
- Fast Learner
- Tech-savvy
- Extremely reliable
- Go-getter attitude
- Knows how to handle a call
- Type fast
- Attention to detail
- Experience as SaaS-support
- Basic knowledge of online marketing is a plus

To be clear... We're looking for an A-player. Someone who wants to get the most out of life and his job. Someone who has an eye for detail. When applying for the job, fill out that you're 99 years old so we know you've read the full job posting.

Here's what some of your future team members are saying:

"I could say that I am one of the luckiest online job seekers when I got hired by Wilco. He's the best and most understanding boss I have ever worked with online. He made sure that I am able to understand the instructions. I never had a hard time adjusting to my tasks and the whole team was a great support. The team and the job is definitely worth for keeps. Wilco, was not just the best boss but I've also gained a new friend in Upgrade to see actual infofinitely hard to find!"

- Tessa, Bacolod City
(Works at Emarky since 2014)

"It's been 5 years straight that I've been working with Wilco. Wilco is a very good leader. Leader because he leads the Team to the right path. Know's how to appreciate your work. A thing that I always remember with Wilco is that "family first". And Wilco treats his colleagues as a family. This why my loyalty to Wilco is 100%. He'd been a great help to me (and of course to my family as well), to the team, and to the company."
- Mark Ramos, Bacolod City
(works at Emarky since 2012)

You can apply at Upgrade to see actual info

Make sure to apply through the link above. All applications not submitted into the link above will be rejected.

You'll be paid twice a month (15th and 30th). We give pay increases based on Upgrade to see actual infocludes paid holidays.

Looking forward to working with you!!

Wilco

P.S. In case you want to get an idea who you'll be working with - here's a video about Wilco Upgrade to see actual info and a recent PH team meetup: Upgrade to see actual info