Customer Happiness Manager (20hrs/week)

ATTENTION: Only apply to this job if you have proven customer support experience AND if your written English is flawless!

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We're a young online media publishing company and currently looking to hire a part time customer service representative to join and pioneer our organization's customer service team.

skyrocket Media is a rapidly growing digital media company serving millions of lifestyle conscious consumers worldwide. We build kick ass digital platforms and publish meaningful content that changes people’s lives. We don’t promote products, we create connections with real people and serve them the things they actually want. Founded in 2012, skyrocket Media now produces two original platforms with several more in the pipeline. Growing from zero to a combined reach of over 5 million monthly users in less than two years, skyrocket Media is taking things to the next level… and so can you.

We're an open-minded, happy and rapidly growing company and YOU might be just the team member we've been looking for!

Your responsibilities:

You will provide email customer support for a number of basic products and processes. Your work load will initially be roughly 2 hours per work day and might be increased along the way. Specifically you will do the following…

- Answer inbound support inquiries (emails);
- Monitor and manage issues coming in and gather required information from customers for troubleshooting purposes;
- Troubleshoot issues;
- Ensure everything you do is documented neatly;
- Communicate with everyone else in the team;
- Document contacts and follow ups in our database.

We're growing fast, so needless to say that we only want the best and most passionate support gurus.

Your skills:

- Excellent verbal and written communication skills in English (US);
- Experience with ZENDESK and WORDPRESS preferred
- Native English speakers preferred;
- Good organizational skills;
- Have an excellent customer service focus;
- Must be able to troubleshoot and just "get" the customers situation;
- Ability to work well with a team;
- Ideally experience in the Customer Service field;
- Web research skills are an absolute given.

Do you fit this profile and would love to help us make our support even more awesome than it already is?
We’d love to hear from you!