UK based investment firm - Tech-Support

UK based investment firm - Tech-Support - $500/month - Full Time

We are looking for a Technical support staff with excellent communication and a pro-active ---------- ndidates should be able to assist in various support tasks, providing polite/professional assistance via phone, e-mail and other electronic means. This also involves assisting the client/team to resolve issues, capturing unresolved issues, and relaying them to the developers.

Technical support staff should always be prepared and responsive, willing to meet each challenge ---------- ndidates must be comfortable with Microsoft Excel, use of information technology, general office tasks, and excel at both verbal and written communication. Most importantly, candidates should have a genuine desire to meet the needs and requests of others.

We need a technical support staff to do the following:

Understand all Technical issues faced by investors
Assist investors to resolve their technical issues on the platform
Attempt to resolve issue for the investor
Escalate all technical issues to the developers if unable to resolve and make sure it is
resolved before closing of the ticket.
Previous tech support experience is required
Maintain polite and professional communication via phone, e-mail, and other electronic means.
Excellent computer literacy skills such as MS OFFICE and Google Sheets.
Provide general administrative support
Ability to use Slack, Trello, Freshdesk and Freshchat would be a plus.
Attention to ---------- sire to be proactive and create a positive experience for others.
Ability to provide excellent customer satisfaction and to surpass customer expectations.
Good English communication skills, outstanding customer service & relationship building skills.
Critical thinking and problem-solving skills
Experience working on a team and working quickly under pressure
Highly organised and diligent
Ability to multitask, when necessary
A friendly, professional demeanour and a positive attitude




If you are interested in applying for this position, kindly email your resume which MUST INCLUDE subject ‘INVESTMENT FIRM TECH SUPPORT’ to ---------- with a cover letter introducing yourself and what the role is about and the salary along with a video intro of ---------- te: Please note that we will ignore your application if you fail to follow the above instructions.