PA With Customer Support Experience for Fast Growing Online Education Company

If you're passionate about customer service and interested in helping with administrative activities, I'd love to talk to you!
We're a small but fast-growing online tech education company that teaches specialist business skills.

Your responsibilities will include responding to customers requests via live chat, our Facebook page, and emails (for example, handling returns and answering frequently asked questions). Good English writing skills are a must. We will do our best to help you familiarise yourself with the systems we use and the kind of customer support answers that customers are looking for. We don't expect you to know everything to begin with but we are looking for someone with a great attention to detail and who genuinely cares about the customers.

There are also administrative and research tasks to help with the day to day running of the business. A basic understanding of Google Sheets or Excel will be useful. Once again, we will help you to get familiar with task specifics.

Good communication skills applies to not just the customers but also with the team. We are honest, transparent and friendly people who love what we ---------- 's important that we communicate with each other on a daily basis and solve any problems quickly. We will have an open line of communication through Slack and we expect there to be a lot of questions during the learning phase, so you won't be expected to do everything on your own until you're familiar and confident with what's required.

The starting salary is $400 and this will increase over time (plus bonuses). Roughly 40 hour working ---------- would help if you are flexible with times as we operate across US and UK time zones. For example, it may be helpful if you're able to work a few hours in the morning and a few hours in the evening, so let us know in your application what yours you are used to working and how flexible you are.

If you're interested, please send me a paragraph about your relevant experience and why you think you're a good fit for the job. Don't list it, I'd like to get a feel for your English.

Thank you for taking the time to read this and I look forward to your application.