Customer service rock star

We are looking for an experienced customer service rock star to make our customers feel loved. You will be part of a team and be the face of our customer experience. We are a digital publishing company with innovative mobile friendly publishing software.

Requirements:
• Two years of experience in customer service
• Be fluent in written and spoken English and have a caring and helping attitude
• Be passionate about being part of a growing business

Duties and responsibilities:
• Customer onboarding
• Performing a final quality assurance before initial handover
• Managing support emails
• Creating and updating training guides and manuals
• Keeping our knowledge base up to date
• Answering pre-sales questions
• Creating and communicating updates to our customers on a regular basis
• Upselling clients with new and added products
• Managing our SMS platform
• Checking people are conforming with license restrictions

We are a progressive company, over twenty years old with a renewed startup vibe. We are looking for self starters, people who can work unattended and who are proactive in finding solutions and improving our products and services.

To be successful you will need to:
• Two years of experience in customer service
• Good verbal and written English
• Hard working and reliable
• Team player, self starter and pro-active
• Good communicator
• Detail-oriented and organized.
• To be able to explain things in a clear and concise manner

What we offer:
• a flexible work from home position
• great company with benefits and regular reviews
• full training

How to Apply:
Send your resume, at least one reference from a previous employer, a screenshot of your internet speed test and a description of your work environment to both ---------- AND ---------- the subject line include the "customer service for the voice" and the title of the latest article on the Real Estate Voice Website. Your application will not be considered without this criteria.