Remote IT support technician Level 1 and 2

Magandang Araw

We are looking to add an IT Remote Support Technician to our growing team.

WE DO NOT RESPOND TO EMAILS OR ONLINEJOBS MESSAGING! Please see application method below, we accept form submissions only.

Your role would comprise of the following:
-engage in administrative and level 1 and 2 IT and VoIP support activities
-managing inbound client calls
-creating / managing tickets and ensure follow up communication

Your skill set includes
-Ability to think laterally, ie, ‘outside the box’ to find solutions to IT problems
-Windows remote support (OS, drivers, apps)
-Microsoft Office remote support (all versions including 365)
-understanding of TCP/IP and networking basics
-understanding of domain and DNS basics

It's a benefit if you:
-know your ways around Macs as well
-have worked for an Australian IT company in the past
-understand Hosted VoIP PBX phone systems
-have used repairshopr and/or Solarwinds RMM in the past

You are:
-excellent in verbal English
-great in written English
-thrive on making clients happy
-love solving problems
-are a team player but can work without being micro managed
-have some experience in IT support in an English speaking setting
-looking for a long time and full time employment with an Australian company

Benchmarking IT / VoIP
-is an Australian company of 13 years
-has been working as a fully virtualised office for 2+ years
-we're a team of 12 (plus you)
-we invest in training of staff as we look for long term employees, not contractors
-we have a very high retention rate because we treat people right
-we are structured and organised but can all have a laugh as well
-we provide hardware, software and a 4G backup internet to the successful applicant
-we are flexible with your starting date and work to AEST (Sydney Time)

To apply, please fill in this Microsoft form (we do NOT respond to email applications or messages sent within OnlineJobs.oh, sorry!). Please provide a 1 to 2 minute video in which you outline why you see yourself fit for the role and what your experience is. Please also provide the colorcode test results as per the form.

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During the initial interview, we will work through test cases to asses your support skills; this will take 1 to 2 hours to complete. If you are not able or willing to take part in this process, please do not apply.

We look forward to hearing from you.
Kind Regards
Markus Hugenschmidt