Customer Service Representatives

DUTIES AND RESPONSIBILITIES:
- Responsible for handling customer inquiries via calls and social media sites. Ensure customers receive great experience and service.
- Respond to incoming customer support requests via phone or social media platforms
- Achieve high level customer satisfaction
- Work closely with technology and product teams in resolving issues and functionality requests reported by customers
- Handle customer problems related to product function or the replacement of defective parts
- Provide internal support to the rest of the team members

QUALIFICATIONS:
- Must have keen attention to details
- With good negotiation skills.
- With good problem solving and analytical skills.
- Has the ability to multi-task, probe and educate customers on inquiries and other product information,
- Can adapt to flexible working schedules to accommodate the client(s) and Company needs.
Results oriented, has initiative and a team player.
- Proficient in MS Office.
- Excellent in oral and written communication skills for personalized interaction With at least College/Bachelors Degree in any business related course.
- At least 6 months of working experience in customer service, Sales - Telesales/Telemarketing or equivalent.
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If you think you are a best fit, please email your CV with cover letter to ---------- will screen via concall should you be shortlisted.