Phone and Email Support for Natural Supplement Company $550 Starting pay PLUS 13th mo

We are a UK-based company who are looking for a team of motivated people to do email & phone support.

To apply, please answer:

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**3 months probationary period with starting salary of $550

After 3 months - the salary will increase to $650

Salary deposited to the local bank every 1st of the month

Qualifications:

Previous experience in a customer support role
Strong written, and verbal communication skills along with active listening
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively
Bachelor's degree

Your Responsibilities:

- Manage inbound and outbound calls in a timely manner - answers inquiries by clarifying desired information; researching, locating, and providing information
-Answer customer queries via email; must have experience using Zendesk
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
- Follow communication “scripts” when handling different topics
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our system in a comprehensible way
- Continuously improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets

If you are what we are looking for, please send us your application with your cover letter, updated resume and an audio recording answering the following:

1. How long have you been working in a home-based set-up? What are the challenges you met and how did you overcome these things?

2. Why do you think we should hire you? What are your competencies?

3. What are your experiences related to customer service and sales?

4. Are you interested in topics about men’s health, diseases, and supplements?

***Submit your application here: ---------- ***

The volume of calls and tickets we receive are not high.

The job we are offering is not a contract job, it is LONG-TERM, FULL-TIME employment. We do not want someone working for us for some months. We require our employees a 1-week security deposit to ensure that we do not waste our time and resources and that anyone who wishes to leave will give us a month's notice to find a replacement.

Most of our staff have been with us for more than 5 years, and we would like somebody who stays. The best part is that we honor the 13th-month bonus in the Philippines.


Technical Requirements:

1. Subscription to a reliable, high-speed, hard-wired internet connection.
2. Must have a back-up connection and PC to avoid delays, late or absences because of PC crashing or Internet connection problems

Thanks for reading!

*Only shortlisted applicants will be notified.

Ria
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