Customer Service/Sales Support

UK/US Based company - Customer Service/Sales Support - $500/month - Full-time

We are looking for a multi-tasker with excellent communication and numeracy skills and a pro-active ---------- ndidates should be able to assist management by handling administrative tasks, providing polite and professional assistance via phone, e-mail and other electronic means for our ecommerce stores.

To be successful, candidates should be professional, polite, and attentive while also being accurate. They should always be prepared and responsive, willing to meet each challenge ---------- ndidates must be comfortable with advanced numeracy, Microsoft Excel, use of information technology, general office tasks, and excel at both verbal and written communication. Most importantly, candidates should have a genuine desire to meet the needs and requests of others.

Responsibilities:
- Assisting and Processing online customer orders
- Experience using Shopify and Magento
- Liaising with suppliers to fulfill orders
- Ability to understand product specifications to sell to customers
- Listing/Updating products from suppliers catalog
- Helping with customer queries regarding products
- Using Microsoft Excel and other appropriate software including word processing, spreadsheets to generate reports, update information, and maintain accurate records.
- Maintain polite and professional communication via phone, e-mail, and other electronic means.
- Provide general administrative support.
- Undertaking project tasks as required.
- Ability to use Slack, Trello, Freshdesk and Freshchat would be a plus.

2. Customer Service Representative and Sales Requirements:
- 1-3 years of combined Sales and Customer Service experience.
- Strong sales skills
- Excellent Microsoft Excel and general IT skills.
- Attention to detail.
- Desire to be proactive and create a positive experience for others.
- Ability to provide excellent customer satisfaction and to surpass customer expectations.
- Good English communication, outstanding customer service & relationship building skills.
- Critical thinking and problem-solving skills
- Ability to work to tight deadlines with minimal supervision/oversight
- Experience working on a team and working quickly under pressure
- Highly organized and diligent
- Ability to multitask, when necessary
- A friendly, professional demeanor and a positive attitude
- Shopify/E-commerce experience is a plus.


If interested in applying for this position, kindly email your resume which MUST INCLUDE subject ‘CSR/SALES SUPPORT’ to ---------- with a cover letter introducing yourself and what the role is about and the salary along with a video intro of ---------- te: Please note that we will ignore your application if you fail to follow the above instructions.