Amazon Virtual Assitant

Job Description – Virtual Assistant

Position Overview
The ideal virtual assistant candidate will possess strong communication and time-management skills; will be able to speak with customers via email and messenger, provide exceptional customer service using templates and keep customer information and other data filed appropriately. We’re looking for an ambitious candidate that’s eager to quickly learn and enhance existing processes for an optimal customer experience. The ideal candidate has previous experience with Amazon, Google Drive, Protexting and ManyChat systems. They should be able to prioritize projects, complete work in a timely manner and communicate with the brand managers should questions or issues arise.

Responsibilities
Answering customer support emails using superior customer service through the use of templates and timely resolution

Answering customer messages through Protexting and Manychat Facebook Messenger App using excellent customer service skills through the use of template, tagging/filtering and timely resolution

Support promotions associate with promotions and prizing fulfillment

Support brand manager and promotions associate by monitoring all product listings and customer feedback on a frequent basis and escalating any issues

Support team by organizing files and customer lists; pulling reports; analyzing data; and other ad hoc projects

Qualifications


2+ years of experience as a virtual assistant, customer service representative or remote employee

1+ year of experience with Amazon

Experience with ManyChat, Google Drive, and Protexting is highly desired

Exceptional grasp of the English language through written and verbal communications

Detailed planning, time management and organizational skills

High level of integrity and discretion in handling confidential information and dealing with professionals inside and outside of the organization

Positive, proactive and able to always exercise great judgement

Self-starter with ability to take initiative and work in a highly ambiguous environment