Virtual Assistant - Customer Service

We use Microsoft Dynamics 365 and/or Shopify for order entry, quotes and invoicing. We use Microsoft Office 365 (Excel and Word). Someone with familiarity of these systems is a plus.

1) Email price quotes, copies of invoices, product information and other requested information to customers.
2) Input customer orders. These can come from phone calls, our website, Government order portals, faxes and emails.
3) Complete forms to be emailed to Spill 911 admin for custom quotes, technical information or requests beyond the VA capability.
4) Contact vendors for order updates, shipping quotes and tracking information. This information may then be input into an Excel spreadsheet or other data form.
5) Update tracking information to our website and other portals.